Return & Exchange

RETURN any product(s) from ineednewglasses within 100 days of receiving your order :
 Full Refund is offered for product(s) in unused condition and with original packaging from ineednewglasses
 All single vision, bi-focal, progressive prescription eyewear can only be returned if in unused and original condition


100% Return Policy

If for any reason you are not fully satisfied with your order, we gladly offer a 100 days Refund Policy, starting the day you receive your order. Please note that the following rules must apply for the product(s) that you would like to Return :

1. The product(s) MUST be returned unused, with all the original packaging and with all the authenticity tags and manufacturer seals still attached.

2. If you have purchased contact lenses, the lenses boxes must be unopened and in original condition.

3. All returns are inspected on arrival and a full refund will NOT be issued if the product(s) are not in new and original condition.

4. Please ensure that product(s) are returned to us via signed for delivery and a certificate of posting is obtained. We do not accept liability for any product(s) that are damaged in transit during the return process so please ensure that the packaging and delivery method are secure.

5. The shipping charges of your original order are non-refundable.

6. SPECIAL Returns Note: Do not return your product(s) without first contacting our customer service team. We will provide you with a specific returns address. (Returns should not be sent to the shipping address listed on the parcel)

7. SPECIAL Contact Lenses Note: In the event that you receive defective contact lenses, please do not throw them away. Many manufacturers require the original defective lenses for a full return. If the lenses manufacturer agrees that the lenses are indeed defective, then we are able to issue a full refund.

EXCHANGE any product(s) from ineednewglasses within 100 days of receiving your order :
 Exchange any product(s) in unused condition and with original packaging from ineednewglasses


100% Exchange Guarantee

If for any reason you are not fully satisfied with your order, we gladly offer a 100 days Exchange, starting the day you receive your order. Please note that the following rules must apply for the product(s) that you would like to Exchange:

1. The product(s) MUST be returned unused, with all the original packaging and with all the authenticity tags and manufacturer seals still attached.

2. If you have purchased contact lenses, the lenses boxes must be unopened and in original condition.

3. All returns are inspected on arrival and exchanges will NOT be issued if the product(s) are not in new and original condition.

4. Please ensure that product(s) are returned to us via "signed for delivery" and a certificate of posting is obtained. We do not accept liability for any product(s) that are damaged in transit during the exchange process so please ensure that the packaging and delivery method are secure.

5. When we re-ship an exchanged product(s), we will not charge additional re-shipping fee(s).

6. The shipping charges of your original order are non-refundable.

7. SPECIAL Exchanges Note: Do not return your product(s) without first contacting our customer service team. We will provide you with a specific exchange address. (Returns should not be sent to the shipping address listed on the parcel)

8. SPECIAL Contact Lenses Note: In the event that you receive defective contact lenses, please do not throw them away. Many manufacturers require the original defective lenses for analysis. If the lenses manufacturer agrees that the lenses are indeed defective, then a replacement will be issued at no additional cost. Please note that defective lenses may only be exchanged for the exact same brand and type of contact lenses and prescription.